Questions people ask before they call
If yours is not here, text or call (401) 321-4574. There is no such thing as a silly question about starting therapy.
How do I get started?
Call or text (401) 321-4574 or email Info@uilcounseling.com. We will ask a few questions about what is bringing you in, check your insurance, and match you with a clinician. Most people have a first appointment scheduled within a week or two, depending on availability.
Where are you located?
Our office is in Johnston, Rhode Island, convenient to Cranston, Providence, North Providence, Smithfield, and Scituate. We also offer secure virtual sessions to anyone located in Rhode Island.
Do you offer virtual therapy?
Yes. Virtual sessions take place on a HIPAA-compliant video platform through our client portal. You need to be physically in Rhode Island during the session, and some of our clinicians are virtual only.
What ages do you work with?
Adults, teens, and children ages 8 and up. Younger clients are often seen through play therapy.
What insurance do you accept?
Blue Cross Blue Shield, Neighborhood Health Plan of Rhode Island, Aetna, UnitedHealthcare, Medicaid, and TRICARE. See Insurance & Fees for details and self-pay options.
What is the free counseling program?
Through our intern program, a graduate student therapist offers individual counseling at no cost, supervised weekly by a licensed clinician. Intern availability changes throughout the year, so contact us for current openings. Learn more.
What are your hours?
We offer daytime appointments and evening availability Monday through Thursday. Contact us for weekend availability. Reach out for current openings; they change as clinicians’ schedules fill.
What is the difference between CBT and DBT?
Is what I share confidential?
Yes. Your sessions are private and protected by law. Information is shared only with your written permission, or in the rare situations where the law requires it to keep someone safe. We will review this with you at your first appointment.
What if I am in crisis right now?
We are not an emergency service. If you or someone else is in immediate danger, call 911. For urgent emotional support any time, call or text 988 to reach the Suicide & Crisis Lifeline.